Contact

Support

Trouble importing a backup, export questions, bug reports, or anything that is not working as expected. Please include your license key or the email address you purchased with so we can look up your account.

support@messageharvest.com

Usually within 24 hours

Sales & volume licensing

Need 25+ device seats, firm-wide deployment, invoicing, or a custom licensing arrangement for your organisation.

sales@messageharvest.com

Usually within 48 hours

Privacy & legal

GDPR data-subject requests (access, erasure, rectification), legal questions, or anything related to your personal data.

support@messageharvest.com

Within 30 days as required by GDPR

Before You Write

Backup not showing up? Make sure MessageHarvest has Full Disk Access in System Settings → Privacy & Security. iPhone backups are in a protected folder that macOS restricts by default.
Encrypted backup password? This is the password you set in Finder or iTunes when creating the backup. MessageHarvest cannot recover or reset it. If you have forgotten it, you will need to create a new backup with a new password.
License not activating? Check that your Mac is connected to the internet. If the problem persists, include your license key (or the email you purchased with) in your support email so we can look up the issue.
Check the guides first. How to export iMessage and system requirements cover most common setup questions.

Support

Sales & volume licensing

Privacy & legal

Before You Write

Business Details